The Role of the Physical Store in 2020
Customer experience, Operations, Training & learning, Employee engagement, 2020 trends | January 16, 2020
It’s been a tough decade for retail. The “retail apocalypse” has been going on since around 2010, and there have been countless casualties along the...
How to Create a Spook-tacular Customer Experience this Halloween
Customer experience, Compliance, Retail news & trends, In-store conversion optimization | October 10, 2019
Jack-o’-lanterns at the ready, folks: the spookiest day of the year is on its way.
3 Ways to Improve Your In-Store Customer Experience This Black Friday
Customer experience, Operations, In-store conversion optimization | September 12, 2019
Brace yourselves: Black Friday is on its way once more.
The 3 Top Qualities of a Great Sales Associate, and the Retailers Getting it Right
Customer experience, Operations, In-store conversion optimization, Training & learning | June 27, 2019
What would you say is the difference between an ok shopping experience, and a great one? More often than not, it comes down to the sales associates.
“Clicks to bricks,” Part 2: The challenges of scaling up your store network
Customer experience, Operations, Store visits & audits, In-store conversion optimization | June 21, 2019
Last month, we published a blog poston the growing number of digitally native vertical brands (DNVBs) opening physical stores. This is an exciting...
Store Review: Nike’s House of Innovation, Where Retail Meets Tech
Customer experience, Operations, Sports Retail | March 7, 2019
Concept stores are cropping up all over the place right now, but with each store claiming to offer an entirely unique experience, do they all live up...
Come In and Play: How The Entertainer is Thriving After Toys R Us' Untimely Demise
Customer experience, Operations | February 28, 2019
One of the biggest high street shockers of recent years was the closure of Toys R Us, a former giant of toy retail. Was this the end of an era? Well,...