The 3 Top Qualities of a Great Sales Associate, and the Retailers Getting it Right
Customer experience, Operations, In-store conversion optimization, Training & learning | June 27, 2019
What would you say is the difference between an ok shopping experience, and a great one? More often than not, it comes down to the sales associates.
“Clicks to bricks,” Part 2: The challenges of scaling up your store network
Customer experience, Operations, Store visits & audits, In-store conversion optimization | June 21, 2019
Last month, we published a blog poston the growing number of digitally native vertical brands (DNVBs) opening physical stores. This is an exciting...
Store Review: Nike’s House of Innovation, Where Retail Meets Tech
Customer experience, Operations, Sports Retail | March 7, 2019
Concept stores are cropping up all over the place right now, but with each store claiming to offer an entirely unique experience, do they all live up...
Come In and Play: How The Entertainer is Thriving After Toys R Us' Untimely Demise
Customer experience, Operations | February 28, 2019
One of the biggest high street shockers of recent years was the closure of Toys R Us, a former giant of toy retail. Was this the end of an era? Well,...
What Does 2019 Have in Store for Stores? 4 Retail Executives Share Their Predictions
Customer experience, Operations, Retail news & trends | January 31, 2019
We interviewed 4 experienced retail executives about the biggest developments of 2018, the toughest challenges ahead, and one technology they think...
How to Send Travel Retail Sales Soaring
Customer experience, Operations, Travel retail | December 6, 2018
Who doesn’t love duty free shopping? Once we’ve made it through the hell of check-in and security, airport shopping is a luxurious pre-holiday treat, a...
3 Trends from Black Friday 2017 and What Retailers Can Learn from Them
Customer experience, Operations | September 14, 2018
Black Friday 2018 is sneaking up on us faster than pumpkin spice-flavored everything is sneaking into coffee shops, and the time to get ready is now.