The 3 Top Qualities of a Great Sales Associate, and the Retailers Getting it Right

Customer experience, Operations, In-store conversion optimization, Training & learning | June 27, 2019

What would you say is the difference between an ok shopping experience, and a great one? More often than not, it comes down to the sales associates.

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“Clicks to bricks,” Part 2: The challenges of scaling up your store network

Customer experience, Operations, Store visits & audits, In-store conversion optimization | June 21, 2019

Last month, we published a blog poston the growing number of digitally native vertical brands (DNVBs) opening physical stores. This is an exciting...

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Store Review: Nike’s House of Innovation, Where Retail Meets Tech

Customer experience, Operations, Sports Retail | March 7, 2019

Concept stores are cropping up all over the place right now, but with each store claiming to offer an entirely unique experience, do they all live up...

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Come In and Play: How The Entertainer is Thriving After Toys R Us' Untimely Demise

Customer experience, Operations | February 28, 2019

One of the biggest high street shockers of recent years was the closure of Toys R Us, a former giant of toy retail. Was this the end of an era? Well,...

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An Interview With Our CEO: Fabrice Haïat Talks All Things Retail in NYC

Customer experience, Operations, Training & learning | February 19, 2019

Photo from Le Parisien

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What Does 2019 Have in Store for Stores? 4 Retail Executives Share Their Predictions

Customer experience, Operations, Retail news & trends | January 31, 2019

We interviewed 4 experienced retail executives about the biggest developments of 2018, the toughest challenges ahead, and one technology they think...

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How to Send Travel Retail Sales Soaring

Customer experience, Operations, Travel retail | December 6, 2018

Who doesn’t love duty free shopping? Once we’ve made it through the hell of check-in and security, airport shopping is a luxurious pre-holiday treat, a...

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The Hunger Games: Nike Edition

Customer experience, Operations, Sports Retail | October 31, 2018

This week's post is written by Michael Dahanthe CEO of New Legacy - Sports Zone, a lifestyle athletic footwear and apparel chain in Maryland. He has...

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3 Trends from Black Friday 2017 and What Retailers Can Learn from Them

Customer experience, Operations | September 14, 2018

Black Friday 2018 is sneaking up on us faster than pumpkin spice-flavored everything is sneaking into coffee shops, and the time to get ready is now.  

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