Here's How Car Brands Can Shift Their Dealership Customer Experience into Top Gear

Customer experience, Customer success story, Automotive | April 11, 2018

Car shopping can be a drag sometimes.

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The Real Reason Claire's USA, Maplin and Toys R Us Went Under

Customer experience, Retail news & trends | March 23, 2018

What do Claire's, Maplin and Toys R Us all have in common, other than going into administration?

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Beauty Advisors Are the Brand Guardians of Customer Experience

Customer experience, Training & learning | March 1, 2018

Anyone who’s ever bought foundation in the wrong shade will understand why “try before you buy” will never be irrelevant.

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How Brands Can Regain Control of Customer Experience Through Wholesale

Customer experience, Operations | January 26, 2018

The woes of brick and mortar retailers struggling to adapt to a changing consumer landscape are all over the news. But what about the brands who stock...

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3 Ways Fashion Retail Will Change in 2018

Customer experience | December 22, 2017

If you’ve found yourself in a clothing shop at any point this December, you’re familiar with the typical customer experience in the fashion industry.

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How Poor In-Store Execution Affects Customer Experience

Customer experience, Operations | November 2, 2017

This article was originally published in November 2017, and was updated in July 2019. 

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