Last month, we published a blog post on the growing number of digitally native vertical brands (DNVBs) opening physical stores. This is an exciting moment for these brands, as they transition from pure-play e-commerce to the entirely different challenge of running a store network.
As we all know, the cornerstone of a successful store is a flawless customer experience. And one of the biggest contributing factors to that experience is the look and feel of the store.
Less than half of consumers trust car manufacturers and dealerships to do business fairly. That's lower than in any other industry.
Lovers of a luxurious bathing ritual owe a lot to Lush. In 1989, co-founder Mo Constantine revolutionized bath-time when she invented the bath bomb in her garden shed. Since opening the first Lush store in 1995, the ethically-focused beauty retailer has expanded to 49 countries, and most recently opened its largest ever store in Liverpool on March 15.
In an increasingly automated world, the one thing that can’t be replaced by an algorithm is real, human interaction.
There are approximately 3.22 million retail sales associates working in the US. Most of us, at one time or another, will have worked in a store, perhaps part-time as a student.
Considering that the physical store is supposedly dead and buried, we’re seeing an awful lot of new stores popping up - a lot of which are being opened by brands that previously only sold online.
This week's blog post was written by Michael Dahan, President of Retail Answers. He has been a retail executive in the athletic footwear industry for 18 years.